Yes, CPAP machines generally come with a 3-year warranty on the motor.

To initiate a warranty claim, contact us with details of the issue. For machines, we may provide a return label for manufacturer inspection or repair. Please send images and details of the defect to info@yourcpapshop.com for further instructions.

The warranty process generally takes between 2 and 6 weeks, depending on the nature of the issue and the availability of parts.

Unfortunately, we do not provide loaner machines due to hygiene concerns.

Standard shipping is free for orders over $100. For orders below this amount, a $15.00 shipping fee applies.

Standard orders have a 1-3 business day processing time and a delivery window of 3-9 business days. Expedited shipping options are available at checkout and will be processed and delivered within 1-3 business days.

Shipments are made Monday through Friday, excluding statutory holidays.

Tracking updates typically appear within 48-72 hours of receiving your tracking number.

Yes, you can return items within 30 days of purchase as long as they are in their original sealed packaging. Opened or used products cannot be returned due to hygiene reasons. For complete details on our return process, please refer to our Return Policy.

If your return meets our criteria -being within 30 days of purchase and in its original sealed packaging - you are eligible for a full refund. Refunds cannot be issued for opened or used products due to hygiene concerns. For more information on how refunds are processed, please refer to our Return Policy.

Once we receive and inspect your returned item, we aim to process your refund within two business days. Please allow an additional 2-5 business days for the refund to appear on your original payment method.

Currently, we only offer refunds to the original method of payment. We do not provide store credit or gift cards in place of a refund.

If you have not received your refund within the expected timeframe, please contact us at info@yourcpapshop.com with your order details, and we will assist you in resolving the issue.

Return shipping costs are the responsibility of the customer and are non-refundable. We do not provide return labels. Please ensure you use a trackable shipping service or purchase shipping insurance for items over $75. For more information on returning items, please refer to our Return Policy.

Coverage for CPAP equipment varies by insurance provider and plan. Most insurance companies offer 80%-100% coverage. We recommend contacting your insurance company directly to confirm your eligibility for coverage.

We do not offer direct billing. All orders must be paid in full at the time of purchase. After your purchase, you will receive a detailed PDF invoice via email that you can submit to your insurance provider for reimbursement.

To submit a claim, use the invoice provided after your purchase. Many insurance providers allow online claim submission through their websites, though some may require a claim form. Check with your insurance provider for specific submission requirements.

We do not directly handle government programs. Please contact your local government office to understand how their program applies to your purchase. All orders must be paid in full at the time of purchase on our website.