Shipping Policy

Thank you for choosing YourCPAPShop for your CPAP needs. Below is our shipping policy, detailing how we manage orders and shipments:

Shipping Rates and Schedule:

Orders over $100 qualify for free shipping.
We utilize Canada Post for all shipments.
Orders are processed and shipped Monday through Friday, excluding holidays, as Canada Post does not operate on weekends.

Processing Time:

Orders typically require 1-3 business days to process. Processing times may vary based on order volume.

Special Requirements for CPAP Machines:

Shipment of all CPAP machines necessitates a valid prescription. Please refer to our Prescription Policy for details on submitting prescriptions.

Order Tracking:

Upon shipment of your order, you will receive an email notification from us.
This email will include a tracking number for monitoring your shipment's progress.
Please allow 1 to 3 days for tracking information to become available. If you do not receive your order within 3 days of receiving your shipping confirmation email, please contact us at info@yourcpapshop.com.
Kindly provide your name and order number for expedited assistance from our customer service team.

Customer Service:

For any shipping-related inquiries or concerns, please contact our customer service line at +1-604-242-3160.

We are dedicated to ensuring your complete satisfaction with every aspect of your CPAP order and shipment. Thank you for choosing YourCPAPShop.