Privacy Policy

Privacy Policy

Effective Date: September 2024

This Privacy Policy outlines the types of information collected when you visit and use the YourCPAPShop website (www.yourcpapshop.com), how that information is used, and the measures we take to protect it. By using this website, you agree to the terms outlined in this policy. We recommend reviewing this page periodically as updates may occur without notice.

1. Information We Collect

We collect personal and non-personal information to provide and improve our services. This includes:

a. Information Provided by You

When creating an account, placing an order, or contacting us, we may collect:

  • Name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment details (for purchases)
  • Any other details required to fulfill orders or provide customer support

If you provide information related to your CPAP therapy (e.g., prescriptions, device compliance reports), we may store this data to enhance your experience.

b. Information Collected Automatically

When you access our site, we automatically collect:

  • IP Address: To identify your location for shipping estimates and fraud prevention.
  • Browser Type and Version: To ensure compatibility and optimal website performance.
  • Pages Visited and Time Spent: To analyze user engagement and improve content.
  • Device Information: Such as operating system and device type, to enhance your browsing experience.

We use cookies and similar technologies to provide a personalized shopping experience, save your cart, and suggest products. You can manage cookies in your browser, but disabling them may limit the functionality of the website.

2. How We Use Your Information

Your information is used to:

  • Process Orders and Transactions: To fulfill your purchases and handle payments.
  • Provide Customer Support: To assist with inquiries, returns, or issues.
  • Personalize Your Experience: By offering product recommendations and special offers.
  • Improve Website Functionality: Through analytics and user feedback.
  • Enhance Security: To protect against unauthorized access and fraud.

We may also use your information for marketing purposes if you have opted into receiving promotional communications, which you can opt out of at any time.

3. Sharing Your Information

Your information will not be sold or shared with third parties outside of the purposes outlined in this policy. However, it may be shared with:

  • Service Providers: Payment processors, shipping partners, and customer support teams who require access to fulfill your order.
  • Third-Party Manufacturers: In cases where your CPAP device or accessories require manufacturer support (e.g., warranties, compliance reports).
  • Legal Obligations: If required by law or legal proceedings.

We only share information necessary to provide the services you request. Your data will not be shared with any third-party advertisers unless you opt-in.

4. Security of Your Information

We implement appropriate security measures to protect your personal information. However, as no method of transmission over the internet is entirely secure, we encourage you to protect your account by:

  • Choosing a Strong Password: Use a unique password with a combination of letters, numbers, and symbols.
  • Protecting Your Credentials: Do not share your login information with others.
  • Monitoring Your Account: Contact us immediately if you suspect unauthorized access to your account.

5. Third-Party Links

Our website may contain links to external sites not operated by YourCPAPShop. We are not responsible for the content or privacy practices of these third-party sites. Please review their privacy policies before submitting any personal information.

6. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Changes will be reflected by updating the "Effective Date" at the top of this page. Continued use of the website after any changes constitutes acceptance of the revised policy.

7. Your Rights

You have the right to:

  • Access: Request access to the personal information we hold about you.
  • Correction: Update or correct your personal information through your account.
  • Deletion: Request deletion of your personal data, subject to legal requirements.

For any concerns or to exercise these rights, please contact us at info@yourcpapshop.com.

8. Contact Us

For questions or concerns regarding this Privacy Policy or your personal information, please contact at +1-604-242-3160 or write to us at info@yourcpapshop.com.

 

YourCPAPShop
Unit 3, 3891 Chatham Street, Richmond, BC, V7E2Z7